Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 408-370-1084 or make an appointment online!
Know Your Rights
I've been taking my cars to this shop for decades now. Fast service, reasonable rates and the best parts available. I can't remember any return trips I've had to make because something wasn't done right. There is a wealth of expertise here; any make or model, be it a vintage Rolls Royce or a Ford Focus, and any issue, from door locks, to carburetors to computerized fuel injection, they can do it all.
I had never been to this place before, but I found it on yelp and saw all the great reviews. So I brought my Lexus in, and the owner, Greg, treated me as if I was a frequent customer. He drove me back to my house after I dropped off the car, picked me up after the car was finished, was very straightforward about what he was and was not going to do, and was just a nice guy. Highly recommended.
I had been dreading taking my car into a shop because of the numerous problems I expected to pay for - brakes pulling to the right, loud exhaust, squeaking in the wheel, oil change, etc. Greg Allen at Allen's Automotive was referred to me by a family of 4 that has been taking all of their cars there for years. I was still hesitant but heard Greg was fair and reliable which is rare in the auto industry today from my experience. Greg and his team fixed my car and all it's issues quicker than I thought and well under my expected budget! He called me with updates which I appreciated and when I met him, he took time to explain what the problems were and how he fixed it. My car drives great and Greg and his team deserve a great review for exceeding my expectations in timeliness and cost. I will be bringing my car back here from now on and will highly recommend Allen's Auto to others!
Great mechanic. He has fixed many of my vehicles, of many makes and models, including a '99 Cadillac STS, '79 Ford F350, '03 Honda Pilot, and a few of my other old and newer cars. If you hate going to the dealership, I recommend you take your car to Greg Allen.
I'm really glad I found these guys on Yelp..I took my Cadillac here for just an oil change and I will definitely be coming back for all my service and repair needs. Greg was very nice (and funny) and he did a great job on my car. I love that his waiting room is comfortable, quiet, and clean, and plastered with nostalgia and humorous mechanic/pilot/automotive/political cartoons and signs and stuff. But overall he obviously knows what he's doing and it's great to find someone who specializes in American made cars, notably Cadillacs, and clearly loves what he's doing. His prices were right on point with other service centers I've dealt with and definitely cheaper than a dealership and much much more personal. Great guy, great business, great service!
I have taken my 1984 Oldsmobile tornado to Greg for a few repairs now and have been satisfied with his services. He really understands this car and it's unique challenges. If you have a toro, el Dorado or Riviera he is the man...and he always has some cool old Cadillacs in his shop. He might not be a great communicator but he is a great mechanic.
Greg is what you're supposed to want in a mechanic. He's a serious guy, he works really hard, he loves to fix things, he looks for the cheapest route to a solution, he can improvise but he'll let you know all the options. Allen Automotive is the only place any of my cars has been in five years.
I had a very good experience this past weekend. I had an issue with my car not starting. I called and was told the driver would be there in about an hour. He arrived 20 minutes later as I received a call to inform me. The driver jump started my car and literally followed me to the auto repair shop to make sure I arrived safely. Great customer service
Greg is the guy to see for any car, German, Japanese and American he can handle it all. I know this because I have owned each type and brought them to him. He's handled them each with care and always given me a fair price and an honest opinion.